Visit and Between-Visit Interaction Frequency Before and After COVID-19 Telehealth Implementation.

ABSTRACT:

Importance

Telehealth implementation associated with the COVID-19 public health emergency (PHE) affected patient-clinical team interactions in numerous ways. Yet, studies have narrowly examined billed patient-clinician visits rather than including visits with other team members (eg, pharmacists) or between-visit interactions.

Objective

To evaluate rates of change over time in visits (in-person, telehealth) and between-visit interactions (telephone calls, patient portal messages) overall and by key patient characteristics.

Design, setting, and participants

This retrospective cohort study included adults with diabetes receiving primary care at urban academic (University of California San Francisco [UCSF]) and safety-net (San Francisco Health Network [SFHN]) health care

SUBMITTER: Nouri S 

PROVIDER: S-EPMC10504619 | biostudies-literature | 2023 Sep

REPOSITORIES: biostudies-literature