A new scale to assess technostress levels in an Italian banking context: the Work-Related Technostress Questionnaire.

ABSTRACT:

Introduction

Technostress (TS) represents a multidimensional phenomenon closely related to the pervasive use of information and communication technologies. This study aimed to validate a new psychometric tool for assessing TS in an Italian banking context, the Work-Related Technostress - Questionnaire (WRT-Q). Secondly, we analyzed the role of gender and age in modulating TS manifestations.

Methods

A sample of 2,586 bank employees (51% females; age: 47.26  ±  8.6) underwent an online survey. Reliability, exploratory factor analysis (EFA), confirmatory factor analysis (CFA), ANCOVA, independent sample t-test, and correlation analyses were performed.

Results

The WRT-Q consisted of 17 items and a four-factor structure, supported by the following CFA indices: Compa

SUBMITTER: Porcari DE 

PROVIDER: S-EPMC10505406 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature