The Art of the Consult Call: Improving Communication Through Shared Mental Models.

ABSTRACT:

Introduction

The Accreditation Council for Graduate Medical Education cites effective communication with physicians as a core competency for emergency medicine (EM) residents. However, there is no standardized curriculum dedicated to communication beyond practice in the clinical setting.

Methods

We developed a 1-hour EM didactic session on effective consultations using experiential education principles. Learners were placed in pairs of one junior learner and one senior learner. The junior learner performed a mock phone consultation using an EM patient case; the senior learner completed an online evaluation, assessing the junior learner on 13 core components of a successful consult call, based on Kessler's 5Cs consultation model. Subsequently, learners participated in an inte

SUBMITTER: Saladik M 

PROVIDER: S-EPMC10539490 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature