Unsolicited Patient Complaints Following the 21st Century Cures Act Information-Blocking Rule.

ABSTRACT:

Importance

The 21st Century Cures Act includes an information-blocking rule (IBR) that requires health systems to provide patients with immediate access to their health information in the electronic medical record upon request. Patients accessing their health information before they receive an explanation from their health care team may experience confusion and may be more likely to share unsolicited patient complaints (UPCs) with their health care organization.

Objective

To evaluate the quantity of UPCs about physicians before and after IBR implementation and to identify themes in UPCs that may identify patient confusion, fear, or anger related to the release of information.

Design, setting, and participants

This retrospective cohort study was conducted with an inter

SUBMITTER: Dambrino RJ 

PROVIDER: S-EPMC10543134 | biostudies-literature | 2023 Sep

REPOSITORIES: biostudies-literature