Using complaints from obstetric care for improving women's birth experiences - a cross sectional study.

ABSTRACT:

Introduction

Staff shortages and quality in obstetric care is a concern in most healthcare systems and a hot topic in the public debate that has centred on complaints about deficient care. However there has been a lack of empirical data to back the debate. The aim of this study was to analyse and describe complaints in obstetric care. Further, to compare the obstetric complaint pattern to complaints from women about other hospital services.

Materials and methods

We used the Healthcare Complaints Analysis Tool to code, analyse and extract contents of obstetric complaint cases in a region of Denmark between 2016 and 2021. We compared the obstetric complaint pattern to all other hospital complaint cases in the same period regarding female patients at a large University Hospital

SUBMITTER: Walloe S 

PROVIDER: S-EPMC10546670 | biostudies-literature | 2023 Oct

REPOSITORIES: biostudies-literature