Health service improvement using positive patient feedback: Systematic scoping review.

ABSTRACT:

Background

Healthcare services regularly receive patient feedback, most of which is positive. Empirical studies suggest that health services can use positive feedback to create patient benefit. Our aim was to map all available empirical evidence for how positive patient feedback creates change in healthcare settings.

Methods

Empirical studies in English were systematically identified through database searches (ACM Digital Library, AMED, ASSIA, CINAHL, MEDLINE and PsycINFO), forwards and backwards citation, and expert consultation. We summarise the characteristics of included studies and the feedback they consider, present a thematic synthesis of qualitative findings, and provide narrative summaries of quantitative findings.

Results

68 papers were included, describing

SUBMITTER: Lloyd R 

PROVIDER: S-EPMC10553339 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature