Psychological assessment of AI-based decision support systems: tool development and expected benefits.

ABSTRACT: This study aimed to develop an evaluation tool that assesses the use of AI-based decision support systems (DSSs) in professional practice from a human-centered perspective. Following the International Organization for Standardization, this perspective aims to ensure that the use of interactive technologies improves users' psychological load experience and behavior, e.g., in the form of reduced stress experience or increased performance. Concomitantly, this perspective attempts to proactively prevent or detect and correct the potential negative effects of these technologies on user load, such as impaired satisfaction and engagement, as early as possible. Based on this perspective, we developed and validated a questionnaire instrument, the Psychological Assessment of AI-based DSSs (PAAI), fo

SUBMITTER: Buschmeyer K 

PROVIDER: S-EPMC10561554 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature