Examining Satisfaction and Quality in Home- and Community-Based Service Programs in the United States: A Scoping Review.

ABSTRACT:

Background and objectives

Long-term services and supports in the United States are increasingly reliant on home- and community-based services (HCBS). Yet, little is known about the quality of HCBS. We conducted a scoping review of the peer-reviewed literature to summarize HCBS consumer, provider, and stakeholder satisfaction with services as a means of assessing quality.

Research design and methods

We searched PubMed, OVID-MEDLINE, and SCOPUS to identify articles published from 2000 to 2021 that reported on studies describing a U.S.-based study population. Articles were grouped into 3 categories: drivers of positive consumer satisfaction, drivers of negative consumer satisfaction, and provider and stakeholder perspectives on satisfaction.

Results

Our final sample incl

SUBMITTER: Bucy TI 

PROVIDER: S-EPMC10581375 | biostudies-literature | 2023 Oct

REPOSITORIES: biostudies-literature