Stakeholders' perceptions of a nurse-led telehealth case management intervention in primary care for patients with complex care needs: a qualitative descriptive study.

ABSTRACT:

Objective

With the onset of the COVID-19 pandemic, telehealth case management (TCM) was introduced in primary care for patients requiring care by distance. While not all healthcare needs can be addressed via telehealth, the use of information and communication technology to support healthcare delivery has the potential to contribute to the management of patients with chronic conditions and associated complex care needs. However, few qualitative studies have documented stakeholders' perceptions of TCM. This study aimed to describe patients', primary care providers' and clinic managers' perceptions of the use of a nurse-led TCM intervention for primary care patients with complex care needs.

Design

Qualitative descriptive study.

Setting

Three primary care clinics in thre

SUBMITTER: Delahunty-Pike A 

PROVIDER: S-EPMC10582901 | biostudies-literature | 2023 Oct

REPOSITORIES: biostudies-literature