Cross-sectional analyses of online appointment booking and repeat prescription ordering user characteristics in general practices of England in the years 2018-2020.

ABSTRACT:

Objectives

To explore the characteristics of the General Practice Patient Survey (GPPS) respondents using the different functionalities of the online services in the context of England's National Health Service General Practices. We hypothesised that respondents who are older, with lower socioeconomic status and non-white ethnicity would be less likely to use online services, while long-term conditions might increase their usage.

Design

Cross-sectional study using respondent-level data from the GPPS in England of the years 2018, 2019 and 2020. We assessed the association between online services use and respondent characteristics using two-level mixed-effects logistic regression.

Participants

Survey respondents of the GPPS 2018-2020.

Primary outcome measures

Onl

SUBMITTER: Alturkistani A 

PROVIDER: S-EPMC10583059 | biostudies-literature | 2023 Oct

REPOSITORIES: biostudies-literature