Adaptations for remote research work: a modified web-push strategy compared to a mail-only strategy for administering a survey of healthcare experiences.

ABSTRACT:

Background

The COVID-19 pandemic required that our research team change our mail-only (MO) strategy for a research survey to a strategy more manageable by staff working remotely. We used a modified web-push approach (MWP), in which patients were mailed a request to respond online and invited to call if they preferred the questionnaire by mail or phone. We also changed from a pre-completion gift to a post-completion gift card incentive. Our objective is to compare response patterns between modes for a survey that used an MO strategy pre-pandemic followed by an MWP strategy peri-pandemic for data collection.

Methods

Observational study using data from a national multi-scale survey about patients' experience of specialty care coordination administered via MO in 2019 and MWP fro

SUBMITTER: Vimalananda VG 

PROVIDER: S-EPMC10588167 | biostudies-literature | 2023 Oct

REPOSITORIES: biostudies-literature