Ideas from the Frontline: Improvement Opportunities in Federally Qualified Health Centers.

ABSTRACT:

Background

Engaging frontline clinicians and staff in quality improvement is a promising bottom-up approach to transforming primary care practices. This may be especially true in federally qualified health centers (FQHCs) and similar safety-net settings where large-scale, top-down transformation efforts are often associated with declining worker morale and increasing burnout. Innovation contests, which decentralize problem-solving, can be used to involve frontline workers in idea generation and selection.

Objective

We aimed to describe the ideas that frontline clinicians and staff suggested via organizational innovation contests in a national sample of 54 FQHCs.

Interventions

Innovation contests solicited ideas for improving care from all frontline workers-regardless

SUBMITTER: Jung OS 

PROVIDER: S-EPMC10593646 | biostudies-literature | 2023 Oct

REPOSITORIES: biostudies-literature