Users' fintech services acceptance: A cross-sectional study on Malaysian Insurance & takaful industry.

ABSTRACT: The emergence of fintech services in the insurance industry has been a transformative force, reshaping how insurance companies operate, how policies are sold, and how customers interact with their insurers. Financial technology developments, also known as "fintech," are changing how financial services are offered, presenting novel possibilities for the insurance industry worldwide. However, in the Malaysian insurance and takaful industry a good number of customers are still dependent on conventional channels like agents and brokers continue to be important sources for purchases and payments related to insurance instead of using Fintech services. The insurance industry's success and growth are highly dependent on adopting technological services offered by companies to make the proces

SUBMITTER: Hassan MS 

PROVIDER: S-EPMC10632689 | biostudies-literature | 2023 Nov

REPOSITORIES: biostudies-literature