Conversational Agents in Health Care: Expert Interviews to Inform the Definition, Classification, and Conceptual Framework.

ABSTRACT:

Background

Conversational agents (CAs), or chatbots, are computer programs that simulate conversations with humans. The use of CAs in health care settings is recent and rapidly increasing, which often translates to poor reporting of the CA development and evaluation processes and unreliable research findings. We developed and published a conceptual framework, designing, developing, evaluating, and implementing a smartphone-delivered, rule-based conversational agent (DISCOVER), consisting of 3 iterative stages of CA design, development, and evaluation and implementation, complemented by 2 cross-cutting themes (user-centered design and data privacy and security).

Objective

This study aims to perform in-depth, semistructured interviews with multidisciplinary experts in health c

SUBMITTER: Martinengo L 

PROVIDER: S-EPMC10652195 | biostudies-literature | 2023 Nov

REPOSITORIES: biostudies-literature