Assessing patient satisfaction with telephone-based consultations before, during and after the COVID-19 pandemic in Spain.

ABSTRACT:

Objective

To validate a questionnaire to analyze the perception of users of primary care (PC) with telephone consultation (TC), and to study the satisfaction with TC by users of PC services.

Design

A two-phase study was conducted. Firstly, a questionnaire on satisfaction with telemedicine services was validated. Secondly, a cross-sectional study on satisfaction with TC was conducted.

Setting

PC.

Participants

405 users of PC services in Zaragoza (Spain).

Main outcome measure

Our main outcome was the satisfaction with telemedicine services PC services. Factor analysis was carried out using the exploratory factor analysis with Varimax rotation. The reliability of the dimensions obtained was analyzed using Cronbach's alpha. The inferential analysis was condu

SUBMITTER: Iguacel I 

PROVIDER: S-EPMC10654540 | biostudies-literature | 2023 Nov

REPOSITORIES: biostudies-literature