Digital transformation of an academic hospital department: A case study on strategic planning using the balanced scorecard.

ABSTRACT: Digital transformation has a significant impact on efficiency and quality in hospitals. New solutions can support the management of data overload and the shortage of qualified staff. However, the timely and effective integration of these new digital tools in the healthcare setting poses challenges and requires guidance. The balanced scorecard (BSC) is a managerial method used to translate new strategies into action and measure their impact in an institution, going beyond financial values. This framework enables quicker operational adjustments and enhances awareness of real-time performance from multiple perspectives, including customers, internal procedures, and the learning organization. The aim of this study was to adapt the BSC to the evolving digital healthcare environment, encompassin

SUBMITTER: Hugle T 

PROVIDER: S-EPMC10656018 | biostudies-literature | 2023 Nov

REPOSITORIES: biostudies-literature