Customers' satisfaction towards Addis Ababa City's minibus taxi service.

ABSTRACT: In Addis Ababa, Shared minibus taxis are contributing significantly more than any other form of public transit to meeting the city's transportation needs. But there were limited research done on taxis in general and customer satisfaction with minibus taxis in particular. Therefore, this study aims to assess the satisfaction of minibus taxi customers through a survey questionnaire distributed and collected at taxi stations. Descriptive analysis was used to measure the satisfaction levels/rates of respondents towards each service quality attribute of the minibus taxis. Then, we compared the means value of satisfaction responses followed by factor/principal component analysis. Once the most important satisfaction variables are identified through the factor analysis, an ordered logit model was

SUBMITTER: Deyas GT 

PROVIDER: S-EPMC10658377 | biostudies-literature | 2023 Nov

REPOSITORIES: biostudies-literature