Introducing a triage and Nurse on Call model in primary health care - a focus group study of health care staff's experiences.

ABSTRACT:

Background

With the increased demand for health care services and with simultaneous staff shortages, new work models are needed in primary health care. In November 2015, a Swedish primary health care centre introduced a work model consisting of a structured patient sorting system with triage and Nurse on Call. The aim of this study was to describe the staff's experiences of introducing the triage and Nurse on Call model at the primary health care centre.

Methods

Five focus group discussions with staff (n = 39) were conducted 4 years after the introduction of the work model. Groups were divided by profession: medical secretaries, nursing assistants, physicians, primary health care nurses, and registered nurses. The transcribed text from the discussions was analysed using qual

SUBMITTER: Gelin M 

PROVIDER: S-EPMC10675943 | biostudies-literature | 2023 Nov

REPOSITORIES: biostudies-literature