Assessing empathy in healthcare services: a systematic review of South American healthcare workers' and patients' perceptions.

ABSTRACT:

Background

Empathy in healthcare service refers to the ability of healthcare workers (HCWs) to put themselves in patients' shoes, which is necessary to ensure a good physician-patient relationship and provide quality care. Various studies have shown that empathy varies depending on the country, the instrument used, the evaluator, and the HCW's specialty. This systematic review aims to estimate the levels of empathy among HCWs in South American countries between 2000 and 2019.

Methods

We conducted searches in 15 databases (PubMed, Scopus, Web of Science, EMBASE, Scielo, PsycoInfo, ScientDirect, Latindex, and LILIACS), four preprint servers (medRxiv, bioRxiv, SportRxiv, and Preprints), and other search engines such as Dimensions (20), Google Scholar, Yahoo!, and Alicia CONCyTe

SUBMITTER: Moya-Salazar J 

PROVIDER: S-EPMC10704173 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature