Exploring Patient Advisors' Perceptions of Virtual Care Across Canada: Qualitative Phenomenological Study.

ABSTRACT:

Background

While virtual care services existed prior to the emergence of COVID-19, the pandemic catalyzed a rapid transition from in-person to virtual care service delivery across the Canadian health care system. Virtual care includes synchronous or asynchronous delivery of health care services through video visits, telephone visits, or secure messaging. Patient advisors are people with patient and caregiving experiences who collaborate within the health care system to share insights and experiences in order to improve health care.

Objective

This study aimed to understand patient advisors' perceptions related to virtual care and potential impacts on health care quality.

Methods

We adopted a phenomenological approach, whereby we interviewed 20 participants who were pat

SUBMITTER: Braund H 

PROVIDER: S-EPMC10704306 | biostudies-literature | 2023 Nov

REPOSITORIES: biostudies-literature