Should robots be polite? Expectations about politeness in human-robot interaction.

ABSTRACT: Interaction with artificial social agents is often designed based on models of human interaction and dialogue. While this is certainly useful for basic interaction mechanisms, it has been argued that social communication strategies and social language use, a "particularly human" ability, may not be appropriate and transferable to interaction with artificial conversational agents. In this paper, we present qualitative research exploring whether users expect artificial agents to use politeness-a fundamental mechanism of social communication-in language-based human-robot interaction. Based on semi-structured interviews, we found that humans mostly ascribe a functional, rule-based use of polite language to humanoid robots and do not expect them to apply socially motivated politeness strategies

SUBMITTER: Lumer E 

PROVIDER: S-EPMC10720661 | biostudies-literature | 2023

REPOSITORIES: biostudies-literature