Experiences and views of people who frequently call emergency ambulance services: A qualitative study of UK service users.

ABSTRACT:

Introduction

People who call emergency ambulances frequently are often vulnerable because of health and social circumstances, have unresolved problems or cannot access appropriate care. They have higher mortality rates. Case management by interdisciplinary teams can help reduce demand for emergency services and is available in some UK regions. We report results of interviews with people who use emergency ambulance services frequently to understand their experiences of calling and receiving treatment.

Methods

We used a two-stage recruitment process. A UK ambulance service identified six people who were known to them as frequently calling emergency services. Through third-sector organisations, we also recruited nine individuals with healthcare experiences reflecting the charac

SUBMITTER: Evans BA 

PROVIDER: S-EPMC10726061 | biostudies-literature | 2023 Aug

REPOSITORIES: biostudies-literature