How do Twitter users feel about telehealth? A mixed-methods analysis of experiences, perceptions and expectations.

ABSTRACT:

Background

Telehealth use has increased considerably in the last years and evidence suggests an overall positive sentiment towards telehealth. Twitter has a wide userbase and can enrich our understanding of telehealth use by users expressing their personal opinions in an unprompted way. This study aimed to explore Twitter users' experiences, perceptions and expectations about telehealth over the last 5 years.

Methods

Mixed-methods study with sequential complementary quantitative and qualitative phases was used for analysis stages comprising (1) a quantitative semiautomated analysis and (2) a qualitative research-led thematic analysis. A machine learning model was used to establish the data set with relevant English language tweets from 1 September 2017 to 1 September 2022 re

SUBMITTER: Sazon H 

PROVIDER: S-EPMC10726278 | biostudies-literature | 2023 Dec

REPOSITORIES: biostudies-literature