Evaluating consumer self-medication practices, pharmaceutical care services, and pharmacy selection: a quantitative study.

ABSTRACT:

Background

The primary objectives of this study were the evaluation of consumer self-medication practices, the assessment of pharmaceutical care provided by pharmacy employees, and the analysis of consumer satisfaction with such care. The research was also aimed at examining the main criteria that consumers consider important when selecting a pharmacy in Armenia.

Methods

The survey was based on an anonymous questionnaire and carried out between March 2020 and November 2021. It was aimed at providing a comprehensive assessment of pharmaceutical care services and consumer pharmacy choice by investigating two distinct groups: pharmacy consumers and pharmacy employees.

Results

The research reveals that many residents in Armenia engage in self-medication without consulting

SUBMITTER: Nazaryan L 

PROVIDER: S-EPMC10765736 | biostudies-literature | 2024 Jan

REPOSITORIES: biostudies-literature