Language Access Systems Improvement initiative: impact on professional interpreter utilisation, a natural experiment.

ABSTRACT:

Objectives

This study aims to evaluate the Language Access Systems Improvement (LASI) initiative's impact on professional interpreter utilisation in primary care and to explore patient and clinician perspectives on professional interpreter use.

Design

Multi methods: Quantitative natural experiment pre-LASI and post-LASI, qualitative semistructured interviews with clinicians and focus groups with patients post-LASI.

Setting

Large, academic primary care practice.

Participants

Cantonese, Mandarin, Spanish, English-speaking adult patients and their clinicians.

Intervention

LASI initiative: Implementation of a clinician language proficiency test and simultaneous provision of on-demand access to professional interpreters via video medical interpretation.

Ma

SUBMITTER: Karliner LS 

PROVIDER: S-EPMC10773371 | biostudies-literature | 2024 Jan

REPOSITORIES: biostudies-literature