General Characteristics and Design Taxonomy of Chatbots for COVID-19: Systematic Review.

ABSTRACT:

Background

A conversational agent powered by artificial intelligence, commonly known as a chatbot, is one of the most recent innovations used to provide information and services during the COVID-19 pandemic. However, the multitude of conversational agents explicitly designed during the COVID-19 pandemic calls for characterization and analysis using rigorous technological frameworks and extensive systematic reviews.

Objective

This study aims to describe the general characteristics of COVID-19 chatbots and examine their system designs using a modified adapted design taxonomy framework.

Methods

We conducted a systematic review of the general characteristics and design taxonomy of COVID-19 chatbots, with 56 studies included in the final analysis. This review followed the

SUBMITTER: Lim WA 

PROVIDER: S-EPMC10773556 | biostudies-literature | 2024 Jan

REPOSITORIES: biostudies-literature