Survey Protocols, Response Rates, and Representation of Underserved Patients: A Randomized Clinical Trial.

ABSTRACT:

Importance

Surveys often underrepresent certain patients, such as underserved patients. Methods that improve their response rates (RRs) would help patient surveys better represent their experiences and assess equity and equity-targeted quality improvement efforts.

Objective

To estimate the effect of adding an initial web mode to existing Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey protocols and extending the fielding period on RR and representativeness of underserved patient groups.

Design, setting, and participants

This randomized clinical trial included 36 001 patients discharged from 46 US hospitals from May through December 2021. Data analysis was performed from May 2022 to September 2023.

Exposures

Patients were randomi

SUBMITTER: Elliott MN 

PROVIDER: S-EPMC10799262 | biostudies-literature | 2024 Jan

REPOSITORIES: biostudies-literature