A qualitative analysis of free-text patient satisfaction responses in Care Response, a database of patient-reported outcome and experience measures.

ABSTRACT:

Background

Databases have become important tools in improving health care. Care Response is a database containing information on tens of thousands of chiropractic patients internationally. It has been collecting patient-reported outcomes and patient satisfaction information for more than 10 years. The purpose of this study was to contribute to the understanding of patient perceptions and priorities for chiropractic care by analysing free text entered into the patient reported experience measure (PREM) questionnaires within the Care Response system.

Methods

There were two questions of interest on the PREM for this study. One requested information about "good points" patients perceived about patients' care experience, and the other requested information on "improvements" that

SUBMITTER: Young KJ 

PROVIDER: S-EPMC10823652 | biostudies-literature | 2024 Jan

REPOSITORIES: biostudies-literature