Exploring important service characteristics of telephone cancer information and support services for callers: protocol for a systematic review of qualitative research.

ABSTRACT:

Introduction

As cancer incidence continues to rise, challenges remain in how to communicate accurate, timely information to people with cancer, their families and healthcare professionals. One option is to provide support and comprehensive, tailored information via a telephone cancer information and support service (CISS). This systematic review aims to summarise the service characteristics of telephone CISS and identify what aspects of services are important from callers' perspectives.

Methods and analysis

A comprehensive literature search will be conducted for articles published from database inception to 30 March 2023 (OVID MEDLINE, EMBASE, CINAHL, PsycINFO and SocINDEX). Published, peer-reviewed, articles reporting qualitative research on the service characteristics of t

SUBMITTER: Livingstone A 

PROVIDER: S-EPMC10831442 | biostudies-literature | 2024 Jan

REPOSITORIES: biostudies-literature