The development of evaluation scale of the patient satisfaction with telemedicine: a systematic review.

ABSTRACT:

Background

Since the outbreak of the COVID-19 pandemic, telemedicine become more and more popular, patients attempt to use telemedicine to meet personal medical needs. Patient satisfaction is a key indicator of insight into the patient experience.

Purpose

This systematic review aims to explore the measurement factors of patient satisfaction with telemedicine and develop a more comprehensive and systematic scale of patient satisfaction with telemedicine.

Methods

In February 2023, a literature search was conducted on the PubMed, EMBASE, and Web of Science, identifying measurement factors and tools of patient satisfaction with telemedicine. For inclusion, the studies had to have or make a questionnaire about patient satisfaction with telemedicine delivered through video/

SUBMITTER: Du Y 

PROVIDER: S-EPMC10832124 | biostudies-literature | 2024 Feb

REPOSITORIES: biostudies-literature