Identifying performance indicators to measure overall performance of telephone triage - a scoping review.

ABSTRACT:

Objective

This article aims to summarize performance indicators used in telephone triage services research, and make recommendations for the selection of valid indicators to measure the performance of telephone triage. We describe what kind of frameworks, performance indicators, or variables have been used for evaluating telephone triage performance by systematically mapping the telephone triage performance measurement. The objective was to find measures for each Triple Aim dimension.

Design

A scoping review method was used following Joanna Briggs Institute guidelines. Using this method, we defined indicators to measure the performance of telephone triage. We used the Triple Aim framework to identify indicators to measure the overall performance of telephone triage. The Trip

SUBMITTER: Vainio H 

PROVIDER: S-EPMC10851803 | biostudies-literature | 2024 Mar

REPOSITORIES: biostudies-literature