Enhancing Aotearoa, New Zealand's Free Healthline Service through Image Upload Technology.

ABSTRACT:

Background

Healthline is one of the 39 free telehealth services that Whakarongorau Aotearoa/New Zealand Telehealth Services provides to New Zealanders. In early 2021, an image upload system for viewing service user-uploaded images was implemented into the Healthline service.

Aims

The aim of this research was to understand the utilisation of Healthline's image upload system by clinicians and service users in New Zealand.

Methods

This is a retrospective observational study analysing Healthline image upload data over a two-year period: March 2021 through to December 2022. A total of 40,045 images were analysed, including demographics of the service users who uploaded an image: ethnicity, age group, and area of residence. The outcome or recommendation of the Healthline ca

SUBMITTER: Wilson MK 

PROVIDER: S-EPMC10857879 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature