Emotional labor as emotion regulation investigated with ecological momentary assessment - a scoping review.

ABSTRACT:

Background

This scoping review's aim is to provide a comprehensive overview of ecological momentary assessment (EMA)- based research on emotional labor (EL) as emotion regulation (ER). This includes an examination of the theoretical foundation this research builds on, how the hypothesized relationships are investigated using EMA methods as well as the studies' findings themselves. We built on the work of Grandey and Melloy (J Occup Health Psychol 22:407-22, 2004), who broadly distinguished between the two regulatory strategies of deep acting (DA) and surface acting (SA), embedded in a hierarchical model of emotional labor, as a guiding theory for structuring this review.

Methods

To be included, studies had to use EMA to measure SA or DA, with no restrictions regarding popula

SUBMITTER: Pinkawa C 

PROVIDER: S-EPMC10863272 | biostudies-literature | 2024 Feb

REPOSITORIES: biostudies-literature