Modelling the significance of food delivery service quality on customer satisfaction and reuse intention.

ABSTRACT: The millions-worth revenue derived from large-scale food delivery characterises the service as a relatively established phenomenon with potential growth. The current cross-sectional research examined online food delivery service quality on consumer satisfaction and reuse intention. Service quality was divided into seven categories (i.e., reliability, assurance, security, maintaining food quality, system operation, traceability, and perceived service value). Perceived service value offer the unique understanding of the online food delivery consumer satisfaction. Empirical data were elicited from 1352 valid respondents and subsequently assessed through the partial least square structural equation modelling. Findings revealed that reliability, assurance, maintaining food quality, system opera

SUBMITTER: Wu M 

PROVIDER: S-EPMC10868767 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature