A scoping review of empathy recognition in text using natural language processing.

ABSTRACT:

Objective

To provide a scoping review of studies on empathy recognition in text using natural language processing (NLP) that can inform an approach to identifying physician empathic communication over patient portal messages.

Materials and methods

We searched 6 databases to identify relevant studies published through May 1, 2023. The study selection was conducted through a title screening, an abstract review, and a full-text review. Our process followed the PRISMA-ScR guidelines.

Results

Of the 2446 publications identified from our searches, 39 studies were selected for the final review, which summarized: (1) definitions and context of empathy, (2) data sources and tested models, and (3) model performance. Definitions of empathy varied in their specificity to the cont

SUBMITTER: Shetty VA 

PROVIDER: S-EPMC10873831 | biostudies-literature | 2024 Feb

REPOSITORIES: biostudies-literature