Timing, Indicators, and Approaches to Digital Patient Experience Evaluation: Umbrella Systematic Review.

ABSTRACT:

Background

The increasing prevalence of DH applications has outpaced research and practice in digital health (DH) evaluations. Patient experience (PEx) was reported as one of the challenges facing the health system by the World Health Organization. To generate evidence on DH and promote the appropriate integration and use of technologies, a standard evaluation of PEx in DH is required.

Objective

This study aims to systematically identify evaluation timing considerations (ie, when to measure), evaluation indicators (ie, what to measure), and evaluation approaches (ie, how to measure) with regard to digital PEx. The overall aim of this study is to generate an evaluation guide for further improving digital PEx evaluation.

Methods

This is a 2-phase study parallel to our p

SUBMITTER: Wang T 

PROVIDER: S-EPMC10877490 | biostudies-literature | 2024 Feb

REPOSITORIES: biostudies-literature