Differences in the use of telephone and video telemedicine visits during the COVID-19 pandemic.

ABSTRACT:

Objectives

The coronavirus disease 2019 (COVID-19) pandemic forced health systems to offer video and telephone visits as in-person visit alternatives. Although video visits offer some benefits compared with telephone visits, they require complex setup, which may disadvantage some patients due to the "digital divide." Our objective was to determine patient and neighborhood characteristics associated with visit modality.

Study design

This was a cross-sectional study across 1652 primary care and specialty care practices of adult patients at an integrated health system from April 23 to June 1, 2020.

Methods

We used electronic health record and administrative data. Our primary outcome was visit modality (in-person, video, or telephone), which was captured using billing cod

SUBMITTER: Rodriguez JA 

PROVIDER: S-EPMC10877492 | biostudies-literature | 2021 Jan

REPOSITORIES: biostudies-literature