Health system utilization and perceived quality among adults in Lao PDR: evidence from a nationally representative phone survey.

ABSTRACT:

Background

The World Health Organization (WHO) defines quality health services as being effective, safe, people-centered, timely, equitable, integrated and efficient. It is critical to understand people's perspectives and care experiences to measure progress against these goals. However, many low- and middle-income governments do not routinely collect such information. In this study, we aim to measure health systems performance from the perspective of the adult population of users and non-users in Lao PDR.

Methods

Using the People's Voice Survey (PVS), a novel phone-based survey designed to integrate people's voices into primary care performance measurement, we conducted a cross-sectional survey of the general adult (18+) population in Lao PDR in 2022. We analyzed health car

SUBMITTER: Aryal A 

PROVIDER: S-EPMC10882776 | biostudies-literature | 2024 Feb

REPOSITORIES: biostudies-literature