Leveraging an Experience-Based Codesign Approach to Improve the Inpatient Food Service Experience.

ABSTRACT:

Introduction

Hospital food service is a key patient experience domain in an inpatient setting, which also plays an important role in responding to clinical and nutritional needs by providing food that is acceptable to patients. To achieve the strategic objective of a "distinguished patient experience," a Food Service Patient Experience Improvement Project was implemented at Al Hada Armed Forces Hospital during the second quarter of 2021 (Q2-2021) to improve the patient experience of meals at inpatient units.

Methods

A quasi-experimental study design was used to assess the improvements in the inpatient meal experience by implementing an experience-based codesign approach. Improvements in the inpatient setting patient experience survey (Press Ganey) meals domain were measured.

SUBMITTER: Abid MH 

PROVIDER: S-EPMC10887477 | biostudies-literature | 2023 Aug

REPOSITORIES: biostudies-literature