Line Managers' Perspectives and Responses when Employees Burn Out.

ABSTRACT:

Purpose

Little is known about whether burnout can be stopped at an emerging stage. To develop this knowledge, we focus on line managers' perspectives and responses when an employee who seems to be heading for burnout is still at work.

Methods

We interviewed 17 line managers working in the educational and health care sectors, who had been confronted with the sickness absence of at least one employee due to burnout in the past. Interviews were transcribed, coded, and analyzed thematically.

Results

During the period that the employee seemed to be developing burnout while still at work, line managers experienced three different, successive phases: picking up signals, role-taking, and re-evaluation. Line managers' personal frame of reference (e.g., having experience with b

SUBMITTER: Claeys M 

PROVIDER: S-EPMC10899266 | biostudies-literature | 2024 Mar

REPOSITORIES: biostudies-literature