Digitally-mediated coordination in healthcare: the effects of teleconsultation on doctor-to-doctor relational coordination.

ABSTRACT:

Background

Digitalization transforms the way in which interdependent work is coordinated, especially in healthcare settings. This work deepens the effect of teleconsultation use on health professionals' coordination. For this aim, we rely on Relational Coordination Theory (RCT), which explores coordination as an interactive process among group participants within the context of task interdependency.

Methods

We collected data through an online survey administered to Italian specialist doctors between March and April 2023. 489 complete answers were gathered. Hypotheses have been tested through Structural Equation Modelling.

Results

We found that teleconsultation frequency of use has a positive and significant effect on both components of relational coordination, confirm

SUBMITTER: Olive MV 

PROVIDER: S-EPMC10900703 | biostudies-literature | 2024 Feb

REPOSITORIES: biostudies-literature