Navigating Confidentiality Dilemmas in Student Support: An Institutional Ethnography Informed Study.

ABSTRACT:

Introduction

School-level student support programmes provide students with pastoral care and support for academic, wellbeing and other issues often via a personal tutor (PT). PT work is a balancing act between respecting the confidential information divulged by students and doing what is expected in terms of accountability and duty of care. We aimed to explore how tutors manage this tension, with the aim of advancing understanding of student support programmes.

Methods

This qualitative study was informed by an Institutional Ethnography approach. We conducted 11 semi-structured interviews with PTs from one medical school in Singapore. We considered how they worked in relation to relevant national and institutional-level policy documents and reporting guidelines. Data collecti

SUBMITTER: Tan E 

PROVIDER: S-EPMC10941695 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature