Statistical determination of service quality gaps in primary health care in Guayas, Ecuador.

ABSTRACT: The present work determines the gaps between expectations and perceptions about the quality of the service that patients and families receive in primary health care (PHC) in Guayas, Ecuador. A descriptive, cross-sectional and non-experimental study was carried out, primarily prospective with respect to expectations and retrospective with respect to perceptions of service quality. For its development, a random sample of 533 users from the northern and southern urban sectors of the city of Guayaquil was determined, who were asked to answer a questionnaire. Their responses were collected using a seven-point scale intended to determine magnitudes of gaps, which were confirmed using the Wilcoxon test. The results reveal a significant gap between women, specifically those over 21 years of age wh

SUBMITTER: Bustamante U MA 

PROVIDER: S-EPMC10942063 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature