Digital empathy in behaviour change interventions: A survey study on health coach responses to patient cues.

ABSTRACT:

Introduction

Digital health coaching interventions for behaviour change (BC) are effective in addressing various health conditions. Implementing these requires accurate descriptions of components and health coaches (HC) delivery methods, alongside understanding patients' perceptions of these interactions. The HC-patient relationship significantly influences BC outcomes. Here, empathy is an important driver that enables HCs to offer tailored advice that resonates with patients' needs, fostering motivation. Yet, defining and measuring empathy remains a challenge. In this study, we draw on various BC frameworks and Pounds' empathy appraisal approach to categorise HCs responses to patient cues and explore the interplay between empathy and BC.

Methods

Using a two-round survey, we

SUBMITTER: Rey Velasco E 

PROVIDER: S-EPMC10962034 | biostudies-literature | 2024 Jan-Dec

REPOSITORIES: biostudies-literature