Designing, development and validation of an app to reduce the response time of the emergency medical services.

ABSTRACT:

Introduction

Delays in prehospital care attributable to the call-taking process can often be traced back to miscommunication, including uncertainty around the call location. Geolocation applications have the potential to streamline the call-taking process by accurately identifying the caller's location.

Objective

To develop and validate an application to geolocate emergency calls and compare the response time of calls made via the application with those of conventional calls made to the Brazilian Medical Emergency System (Serviço de Atendimento Médico de Urgência-SAMU).

Methods

This study was conducted in two stages. First, a geolocating application for SAMU emergency calls (CHAMU192) was developed using a mixed methods approach based on design thinking and subsequent

SUBMITTER: Gabella JL 

PROVIDER: S-EPMC10962839 | biostudies-literature | 2024

REPOSITORIES: biostudies-literature