Diagnostic evaluation of institutions as a basis for designing the Brazilian maturity model of telehealth services.

ABSTRACT:

Background

The number and specificities of telehealth service units that expanded their services and diversified with the COVID-19 pandemic in Brazil need to be discovered. The objective of this manuscript is to present a methodology for the diagnostic evaluation of 19 telehealth units from different regions of the country for federal governmental decision-making.

Methods

A cross-sectional quantitative and qualitative study was carried out in the form of a census based on administrative records with an online survey and in-depth interviews with local telehealth managers.

Results

Despite the discontinuity of regular funding, the results point to a diversity of initiatives and advances. Citizenship, sustainability, security, and budget management are recurring themes in

SUBMITTER: Silva AB 

PROVIDER: S-EPMC10964504 | biostudies-literature | 2024 Mar

REPOSITORIES: biostudies-literature