How does staff and patient feedback on hospital quality relate to mortality outcomes? A provider-level national study.

ABSTRACT: This study aimed to use national data to examine the relationship between staff and inpatient survey results (National Health Service (NHS) Friends and Family Test (FFT)) and assess how these align with more traditional measurements of hospital quality as captured by the summary hospital mortality indicator (SHMI). Provider level FFT responses were obtained for 128 English non-specialist acute providers for staff and inpatients between April 2016 and March 2019. Multilevel linear regression models assessed the relationship between staff and patient FFT recommendations, and separately how SHMI related to each of staff and patient FFT recommendations. A total of 1,536 observations were recorded across all providers and financial quarters. Patients were more likely to recommend their provider

SUBMITTER: Borrelli AM 

PROVIDER: S-EPMC11041065 | biostudies-literature | 2024 May

REPOSITORIES: biostudies-literature