Evaluating the Quality of Virtual Urgent Care: Barriers, Motivations, and Implementation of Quality Measures.

ABSTRACT:

Background

Experts estimate virtual urgent care programs could replace approximately 20% of current emergency department visits. In the absence of widespread quality guidance to programs or quality reporting from these programs, little is known about the state of virtual urgent care quality monitoring initiatives.

Objective

We sought to characterize ongoing quality monitoring initiatives among virtual urgent care programs.

Approach

Semi-structured interviews of virtual health and health system leaders were conducted using a pilot-tested interview guide to assess quality metrics captured related to care effectiveness and equity as well as programs' motivations for and barriers to quality measurement. We classified quality metrics according to the National Quality Forum

SUBMITTER: Whitehead DC 

PROVIDER: S-EPMC11043309 | biostudies-literature | 2024 Apr

REPOSITORIES: biostudies-literature