Patient satisfaction with Saudi community pharmacy services (Wasfaty System).

ABSTRACT:

Introduction

The healthcare system in KSA has been substantially transformed as part of Vision 2030, including implementation of an electronic prescribing system, called Wasfaty, to enable patients to receive their prescriptions from community pharmacies (CPs). This study assessed patient satisfaction with CPs and the Wasfaty system.

Methods

This cross-sectional observational study used existing data from the Saudi Ministry of Health's patient experience program. Data were collected from patients (≥15 years of age) visiting governmental primary care clinics in 2022. Summary statistics were determined and multivariable logistic regression analyses were conducted.

Results

The sample included 66,541 patients. More than 70% of patients were satisfied with the services of

SUBMITTER: Alzahrani AM 

PROVIDER: S-EPMC11245964 | biostudies-literature | 2024 Aug

REPOSITORIES: biostudies-literature