"Let's Chat!" Improving Emergency Department Staff Satisfaction with the Medication Reconciliation Process.

ABSTRACT:

Introduction

Patients who stay in the emergency department (ED) for prolonged periods of time require verification of home medications, a process known as medication reconciliation. The complex nature of medication reconciliation can lead to adverse events and staff dissatisfaction. A multidisciplinary team was formed to improve accuracy, timing, and staff satisfaction with the medication reconciliation process.

Methods

Between November 2021-January 2022, stakeholders were surveyed to identify gaps in the medication reconciliation process. This project implemented education on role-specific tasks, as well as a "Let's chat!" huddle, bringing together the entire care team to perform medication reconciliation. We used real-time evaluations by frontline staff to evaluate effecti

SUBMITTER: Schwieters K 

PROVIDER: S-EPMC11254147 | biostudies-literature | 2024 Jul

REPOSITORIES: biostudies-literature